PRIVACY POLICY
Williams-Cleaveland Company
I. Introduction:
As a current customer of Williams-Cleaveland Company, we would
like to take this opportunity to both thank
you for your business and to share with you the importance our
agency places upon protecting the privacy of
information we gather from you in accordance with applicable state
and federal laws.
Williams-Cleaveland Company is a member of the financial services industry and, as such, our agency has been and continues to be subject to federal and state privacy laws regarding the collection and exchange of your information. The following is Williams-Cleaveland Company’s privacy policy regarding the customer information we collect. Contained in this privacy policy you will find (1) an explanation of the types of information Williams-Cleaveland Company collects from our clients and the means used to collect such information, (2) an explanation of how Williams-Cleaveland Company shares the information collected from our clients, and (3) an explanation of how Williams-Cleaveland Company protects client information.
II. Information we collect and the means used to collect:
Williams-Cleaveland Company collects information about our customers
that is necessary to provide those
services usual and customary to independent insurance agents. Williams-Cleaveland
Company collects this
necessary information from the following sources:
- Information we
receive from you on applications or other forms . This information
may include, but is
not limited to, your name, address, and date of birth. - Information
about our clients’ transactions with us; this
information may include, but is not limited to,
claims and payment history. - Information we receive from a consumer-reporting
agency; this information may include, but is not
limited to, a driving record or insurance score report.
To collect customer information from the above-stated sources, Williams-Cleaveland Company may use the
following means of communication to gather information: written, in-person, telephone, facsimile,
electronically, and online.
III. How we share client information with non-affiliated third
parties:
We don’t share information about our customers or former
customers with non-affiliated third parties other than
as permitted or required by law. For example, Williams-Cleaveland
Company may share all of the information
listed above with non-affiliated third parties for, including but
not limited to, the following reasons:
- Information that is necessary
to service or process the insurance needs of our clients, in
a manner that is
consistent with the usual and customary services provided by independent insurance agents. Such usual
and customary services or processes provided by Williams-Cleaveland Company to its customers
include but are not limited to underwriting, shopping the renewal, rating, placement, and providing
quotes for insurance that is germane to the coverage the customer places with our agency. - Information that is necessary to protect the confidentiality or security of our client’s records
- Information that is necessary to resolve client disputes or inquiries
- Information that is required by individuals or entities who are assessing our legal compliance.
- Information that is required for Williams-Cleaveland Company to comply with the law.
- To an actuarial or research organization for the purpose of conducting actuarial or research studies
- Information that is necessary to
protect against or prevent fraud, unauthorized transactions,
claims, or
other liability
IV. How we share client information with affiliated parties:
We do not share client information with any affiliate.
V. Our practices regarding information confidentiality and security:
We maintain physical, electronic, and procedural safeguards to
guard your information. These safeguards
include but are not limited to the following:
- We restrict access
to nonpublic personal information about our clients and former
clients to those
employees who need to know that information in order to assist in providing services or products to the
customer. - We will punish any employees who impermissibly share client information.
- We use a secure Internet and e-mail provider to protect the
confidentiality of electronic
communications.
Williams-Cleaveland Company appreciates your business and in
order to continue building upon that relationship we
believe it is necessary, not only from a legal standpoint,
but also as a sound business practice that our customers
understand the care our agency uses in handling your information
Williams-Cleaveland Company will continue to
monitor the effectiveness of this privacy policy.
